1. Introduction
Thank you for choosing STAR11. This Refund Policy outlines our policy regarding prepaid plans offered through our mobile application, STAR11. By purchasing any of our plans, you agree to this Refund Policy.
2. No Refund Policy
STAR11 operates a strict no refund policy. Once you purchase any of our prepaid plans, you will not be eligible for a refund under any circumstances. Please ensure you have reviewed the plan details carefully before making a purchase.
3. Trial Plan
To help you evaluate our features, we offer a 1-day trial plan at no cost. We encourage all users to try the trial plan before purchasing any prepaid plan. If satisfied with the trial, you may then proceed with a paid plan based on your needs.
4. Prepaid Plans
STAR11 offers various prepaid plans designed to meet different requirements. These plans are one-time payments and are not auto-renewable. Once a plan is purchased, it cannot be canceled, changed, or refunded.
5. Plan Expiry and Access
Your access to premium features will continue until the end of your purchased plan's validity period. After expiry, your account will automatically switch to the Free Plan, unless another plan is purchased.
6. No Shipping Required
STAR11 is a digital service. No physical products are shipped. Upon successful purchase of a plan, access is granted immediately, with no shipping or delivery process involved.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@star11.net. We are here to assist you and ensure that you have a positive experience with STAR11.